Privacy policy

Last Updated: August 16, 2026

Origin Sculpture (“Origin Sculpture,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit originsculpture.com (the “Site”), purchase or inquire about our sculptures, submit a custom project request, communicate with us, or otherwise use our services (collectively, the “Services”).

This Privacy Policy should be read together with our Terms of Service and other applicable store policies.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, Services, or legal obligations.

When this policy is updated, we will post the revised version on this page and update the “Last Updated” date. Where required by applicable law, we may provide additional notice or request consent before making material changes.

We encourage you to review this page periodically.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Origin Sculpture.

2.1 Information You Provide to Us

You may provide personal information when you place an order, request a quotation, submit a custom sculpture inquiry, create an account, contact us, or otherwise use our Services.

This information may include:

  • Your name, email address, telephone number, billing address, and shipping address;

  • Account information, login credentials, and account preferences;

  • Order details, selected products, dimensions, materials, finishes, colors, bases, and other product options;

  • Billing information and payment confirmation;

  • Messages, inquiries, feedback, reviews, and customer-support communications;

  • Custom project information, including reference images, drawings, specifications, measurements, desired timelines, installation requirements, delivery conditions, and site information;

  • Business information, such as your company name, project name, professional role, and invoicing details;

  • Marketing and communication preferences; and

  • Other information you voluntarily provide.

Please avoid submitting sensitive or confidential personal information that is not necessary for your order or project.

Payment transactions are generally processed by third-party payment providers. Origin Sculpture does not normally receive or store your complete payment-card number.

2.2 Information Collected Automatically

When you browse or interact with the Site, we and our service providers may automatically collect certain information, including:

  • IP address;

  • Browser type and settings;

  • Device type and operating system;

  • Device or online identifiers;

  • Pages viewed and links selected;

  • Referring website or traffic source;

  • Date, time, and duration of visits;

  • Shopping-cart and checkout activity;

  • General location derived from an IP address; and

  • Information collected through cookies, pixels, tags, and similar technologies.

We use this information to operate the Site, maintain security, understand customer interactions, improve performance, and measure the effectiveness of our content and marketing.

2.3 Information Received from Third Parties

We may receive personal information from third parties that help us operate our business, including:

  • Shopify and related ecommerce services;

  • Payment processors;

  • Shipping companies, freight forwarders, customs brokers, and delivery providers;

  • Marketing, advertising, and analytics providers;

  • Fraud-prevention and security providers;

  • Customer-support and communication platforms;

  • Social media platforms when you interact with our content or advertisements; and

  • Architects, designers, contractors, distributors, project representatives, or other business partners involved in your order.

Information received from third parties may be combined with information you provide directly or information collected through the Site.

3. How We Use Personal Information

We may use personal information to:

  • Process inquiries, quotations, orders, payments, and refunds;

  • Create and manage customer accounts;

  • Develop custom sculpture proposals, drawings, finishes, dimensions, and project specifications;

  • Review and confirm CAD drawings or 3D renderings;

  • Manufacture, package, ship, deliver, and support the installation of products;

  • Communicate about design approval, production, delivery, warranty claims, returns, or customer inquiries;

  • Coordinate with payment providers, shipping companies, project representatives, and other necessary service providers;

  • Provide customer service and after-sales support;

  • Personalize and improve the Site and customer experience;

  • Analyze Site performance, traffic, and customer interactions;

  • Send marketing communications where permitted by applicable law;

  • Measure and improve advertising performance;

  • Detect fraud, misuse, security incidents, and unauthorized activity;

  • Maintain transaction, accounting, customs, tax, and compliance records;

  • Establish, exercise, or defend legal claims; and

  • Comply with applicable laws, regulations, court orders, and lawful government requests.

4. Legal Bases for Processing

Where applicable law requires us to identify a legal basis, we generally process personal information on one or more of the following grounds:

Contract

Processing may be necessary to provide a quotation, fulfill an order, develop a custom sculpture, arrange delivery, process a return, provide warranty support, or perform another agreement with you.

Legitimate Interests

Processing may be necessary for our legitimate interests in operating and improving our business, maintaining security, preventing fraud, responding to inquiries, and understanding how customers use the Site, provided those interests are not overridden by your rights.

Consent

We may rely on your consent for certain cookies, advertising technologies, or marketing communications where required by law. You may withdraw your consent at any time.

Legal Obligation

Processing may be necessary to satisfy tax, accounting, customs, consumer-protection, regulatory, or other legal requirements.

Legal Claims

Processing may be necessary to establish, exercise, or defend our legal rights.

The applicable legal basis may vary according to the type of information, processing purpose, and relevant jurisdiction.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate the Site and understand how it is used.

These technologies may help us:

  • Keep the Site and checkout functioning;

  • Remember preferences and shopping-cart selections;

  • Maintain security and prevent fraud;

  • Analyze traffic and Site performance;

  • Understand how customers interact with products and content; and

  • Deliver or measure advertising where permitted.

Some cookies are necessary for the Site to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location.

Where required, you can manage available choices through our cookie banner, privacy settings, or browser controls. Disabling certain cookies may affect Site functionality.

For information about cookies used by Shopify, please review the Shopify Cookie Policy.

6. Marketing Communications

Where permitted, we may send information about Origin Sculpture products, projects, services, articles, or promotions.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in the message or contacting us at info@originsculpture.com.

Unsubscribing from marketing does not prevent us from sending non-promotional communications relating to:

  • Quotations;

  • Orders and payments;

  • Design approval;

  • Production updates;

  • Shipping and delivery;

  • Returns or refunds;

  • Warranty support;

  • Security matters; or

  • Customer service.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our Services, including to:

  • Shopify and ecommerce-platform providers;

  • Payment processors and financial service providers;

  • Shipping carriers, freight forwarders, customs brokers, warehouses, and delivery partners;

  • Artisans, manufacturers, installers, and project service providers involved in fulfilling an order;

  • Website hosting, technology, security, and customer-support providers;

  • Analytics, advertising, and marketing providers;

  • Professional advisers, including accountants, insurers, consultants, and legal counsel;

  • Affiliates and operational partners supporting our business;

  • Government authorities or other parties where required by law; and

  • A purchaser, investor, or successor in connection with a merger, acquisition, restructuring, financing, or sale of business assets.

Service providers may process personal information only for the services they perform for us or as otherwise permitted by their applicable legal obligations and privacy notices.

8. Sale, Sharing, and Targeted Advertising

Origin Sculpture does not sell personal information for money.

However, depending on the technologies enabled on the Site, certain transfers of identifiers, cookie data, or browsing activity to advertising and analytics providers may be considered a “sale,” “sharing,” or use for targeted advertising under certain United States state privacy laws.

Where applicable, you may opt out through:

  • Our cookie banner;

  • The privacy settings available on the Site;

  • A Your Privacy Choices or data-sharing opt-out link displayed on the Site; or

  • A legally recognized browser-based opt-out preference signal supported by our systems.

The availability and operation of these controls may depend on your location and the privacy settings enabled on our Shopify store.

9. User-Generated Content

If you submit a review, testimonial, photograph, comment, or other content for public display, the content and associated name or account information may be visible to other users.

Please do not include private or sensitive information in content intended for publication. Information made public may be copied or used by others outside our control.

We will obtain any authorization required before publicly using privately supplied project photographs, customer names, identifying property information, or confidential project details for promotional purposes.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Complete quotations, orders, production, and delivery;

  • Maintain approved drawings and project specifications;

  • Provide warranty and after-sales support;

  • Process returns, refunds, and shipping claims;

  • Meet accounting, tax, customs, and legal obligations;

  • Resolve disputes;

  • Prevent fraud and maintain security; and

  • Establish, exercise, or defend legal claims.

Retention periods may vary according to the type of information, the status of the customer relationship, applicable legal requirements, and the nature of the project.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

11. International Data Transfers

Origin Sculpture serves customers and projects in multiple countries. Personal information may therefore be processed or stored outside your country of residence, including in countries where Shopify, payment providers, shipping partners, manufacturers, or other service providers operate.

Privacy laws in those countries may differ from the laws in your jurisdiction.

Where required, we rely on legally recognized safeguards for international transfers, which may include:

  • Adequacy decisions;

  • Standard Contractual Clauses;

  • Contractual data-protection requirements; or

  • Other transfer mechanisms permitted by applicable law.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should avoid sending complete payment-card details, online banking passwords, or unnecessary sensitive information through unsecured email or messaging services.

13. Your Privacy Rights

Depending on your location and subject to applicable exceptions, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information;

  • Request a portable copy of certain information;

  • Restrict or object to certain processing;

  • Withdraw consent where processing is based on consent;

  • Opt out of marketing communications;

  • Opt out of certain sales, sharing, or targeted advertising;

  • Request information about the categories of personal information collected and disclosed;

  • Appeal a decision regarding a privacy request where applicable; and

  • Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.

To submit a privacy request, contact:

info@originsculpture.com

Please provide enough information for us to understand and process your request. We may need to verify your identity and authority before responding.

An authorized representative may submit a request where permitted by applicable law, but additional authorization and identity verification may be required.

We will respond within the period required by applicable law.

EEA and UK Residents

If you are located in the European Economic Area or United Kingdom, you may also have the right to lodge a complaint with the data-protection authority in your country or region.

You may object at any time to the processing of your personal information for direct-marketing purposes.

United States Residents

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, data portability, targeted advertising, and the sale or sharing of personal information.

Where required, we will provide a process to appeal a decision regarding a privacy request.

14. Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

15. Third-Party Websites and Services

The Site may contain links to third-party websites or services. We do not control and are not responsible for the privacy, security, content, or data practices of those third parties.

We recommend reviewing the privacy policy of each third-party website or service before providing personal information.

16. Contact Origin Sculpture

For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, contact:

Origin Sculpture
Email: info@originsculpture.com
Website: https://originsculpture.com
Business Address: Shop 401-1, 4th Floor, Zone A, No. 777 Xingxian Road, Licheng District, Quanzhou, Fujian, China

If you are dissatisfied with our response to a privacy request, you may contact us to request an additional review and, where applicable, lodge a complaint with your local privacy or data-protection authority.